Privacy Policy

The Luxury Garden Limited
Last updated: 29 August 2026

Who We Are

The Luxury Garden Limited
61 Atterton Road, CB9 7SR, United Kingdom
Email: info@theluxurygarden.co.uk
Phone: 07813 888442

We are the data controller for the personal data described in this policy.

What Information We Collect

We collect information when you:

• Submit a quote request or enquiry through our website (e.g. via our “Request a Quote” or “Contact” forms)

• Contact us directly by phone, email, or WhatsApp

• Interact with our adverts on Meta platforms (Facebook and Instagram)

This may include:

• Your name

• Email address

• Phone number

• Company or business name (where relevant, e.g. for hospitality/trade enquiries)

• Details of your enquiry (e.g. the products or project you’re interested in)

• Information you choose to share with us when we discuss your requirements

How We Use Your Information

We use your information to:

• Respond to your enquiry or quote request

• Discuss your requirements and provide quotes, product information, or advice

• Follow up with you about an active enquiry

• Keep records of our communications with you

• Improve and measure the performance of our advertising (see “Advertising and Cookies” below)

We do not sell your personal data to third parties.

Our Legal Basis for Processing

We process your data based on:

• Legitimate interests — responding to enquiries you’ve made and maintaining a record of business communications

• Consent — where you’ve agreed to receive marketing communications from us, or where cookies/tracking require your consent

• Contract — where processing is necessary to provide a quote or fulfil an order you’ve placed

How Long We Keep Your Information

If you submit an enquiry or quote request, we keep your details for as long as your enquiry is active, and for a reasonable period afterwards in case you get back in touch. If we have no contact from you and your enquiry appears to have gone cold, we treat the lead as dead and delete or anonymise your personal data within 12 months of our last contact.

If you become a customer, we retain your details for as long as necessary to fulfil our contractual and legal obligations (e.g. accounting and tax records), typically 6 years.

Advertising and Cookies

We advertise on Meta platforms (Facebook and Instagram). This may involve:

• Meta Pixel or Meta Conversions API technology on our website, which can share limited information (such as pages visited or form submissions) with Meta to help us measure and improve our advertising

• Cookies used for site functionality, analytics, and advertising

You can control cookies through your browser settings and through Meta’s own ad preferences.

For more detail on how Meta processes data, see Meta’s Privacy Policy.

Sharing Your Information

We may share your information with:

• Trusted suppliers or manufacturers, where necessary to provide you with a quote or fulfil an order (e.g. passing on project specifications)

• Service providers who help us run our business (e.g. website hosting, CRM, email providers)

• Meta, for advertising measurement purposes, as described above

• Authorities, where required by law

We require any third party we share data with to keep it secure and use it only for the purposes we specify.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Ask us to correct inaccurate data

• Ask us to delete your data

• Object to or restrict our processing of your data

• Withdraw consent at any time (where processing is based on consent)

• Complain to the Information Commissioner’s Office (ICO) if you think we’ve mishandled your data

To exercise any of these rights, contact us at info@theluxurygarden.co.uk.

Keeping Your Information Secure

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “last updated” date.

Contact Us

If you have any questions about this policy or how we handle your data, please contact us:

Email: info@theluxurygarden.co.uk
Phone: 07813 888442
Post: 61 Atterton Road, CB9 7SR, United Kingdom